This Privacy Policy explains how The Anchor Wellness Ltd ("we", "us", "our") collects, uses, stores and shares your personal data when you visit jointsyouthkne.world (the "Site") or place an order for Wellaray Coffee.
We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Anchor Wellness Ltd
14 Harbour Lane, London, EC1A 2BT, United Kingdom
Company No. / VAT: 14802579 GB
Email: info@jointsyouthkne.world
Telephone: +44 20 7946 0821
We are the data controller responsible for your personal data collected through this Site.
We may collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity data | Full name | Order form, contact form |
| Contact data | Telephone number, email address | Order form, contact form |
| Transaction data | Order details, product SKU, price | Order form |
| Technical data | IP address, browser type, device type, operating system, referral URL | Automatically via server logs and cookies |
| Usage data | Pages visited, time on site, click behaviour | Analytics cookies (with consent) |
| Marketing data | UTM parameters, Google Click ID (gclid) | URL parameters, cookies (with consent) |
| Communications data | Content of messages sent via the contact form | Contact form |
We do not collect any special category data (e.g. health data, biometric data) through this Site. Please do not include sensitive health information in contact form messages.
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Processing and fulfilling your order for Wellaray Coffee | Performance of a contract (Art. 6(1)(b)) |
| Responding to enquiries submitted via the contact form | Legitimate interests (Art. 6(1)(f)) - responding to requests you have initiated |
| Sending order confirmation and delivery information | Performance of a contract (Art. 6(1)(b)) |
| Complying with legal obligations (e.g. tax, consumer law) | Legal obligation (Art. 6(1)(c)) |
| Analysing Site usage to improve our services | Consent (Art. 6(1)(a)) - analytics cookies accepted via cookie banner |
| Advertising and marketing measurement | Consent (Art. 6(1)(a)) - marketing cookies accepted via cookie banner |
| Fraud prevention and Site security | Legitimate interests (Art. 6(1)(f)) |
We use cookies and similar technologies on this Site. Please see our separate Cookie Policy for full details of the cookies we use, their purpose and how to manage your preferences.
We implement Google Consent Mode v2. All advertising and analytics storage is set to denied by default until you actively accept cookies via our cookie banner. You may withdraw consent at any time by rejecting cookies in the banner.
We may share your personal data with the following categories of recipient, strictly to the extent necessary:
We do not sell your personal data to third parties. We do not transfer your personal data outside the United Kingdom or the European Economic Area without appropriate safeguards in place.
| Data type | Retention period |
|---|---|
| Order records (name, contact, transaction) | 6 years from the date of the order (UK tax and consumer law requirements) |
| Contact form messages | 2 years from receipt, unless ongoing correspondence requires longer retention |
| Server log / technical data | 90 days |
| Analytics data (where consented) | As configured in Google Analytics (default 14 months); you may request deletion at any time |
| Marketing / advertising data (where consented) | As per the relevant platform's data retention policy; consent can be withdrawn at any time |
Under the UK GDPR and Data Protection Act 2018, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at info@jointsyouthkne.world or in writing to our registered address. We will respond within one calendar month. We may need to verify your identity before fulfilling your request.
If you believe we have not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include SSL/TLS encryption for data in transit, access controls, and regular review of our security practices. However, no method of transmission over the internet is completely secure.
This Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal data.
This Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently received data from a child, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date revised accordingly. For significant changes, we will take reasonable steps to notify you (e.g. via a banner on the Site).
For any questions about this Privacy Policy or your personal data:
The Anchor Wellness Ltd
14 Harbour Lane, London, EC1A 2BT
info@jointsyouthkne.world
+44 20 7946 0821
We use cookies to improve your experience and, with your consent, for analytics and advertising. See our Cookie Policy and Privacy Policy.